Thank you for choosing Nikon for your photographic needs.
It has come to our attention that the vibration reduction (VR) function built into some Z 7 and Z 6 mirrorless cameras does not achieve its full potential. Nikon will repair the affected cameras free of charge even if the camera’s warranty has already expired.
Identifying applicable products
To check whether your camera is one of those affected by this issue, input the serial number of your camera into the respective textboxes below, and click the Verify Serial Number button to verify. If the result shows that your camera is one of those affected, an instruction for requesting repairs will be displayed. If your camera is not one of those affected, rest assured that you may continue using your camera without concern for this issue.
To locate the 7-digit serial number of your camera, flip open the camera’s LCD monitor to find the product label. The serial number is indicated inside the red frame as shown in the diagram above.
We sincerely apologize for any inconvenience this matter may have caused you.
Nikon will continue to take all possible measures to further improve the quality of our products and services.
Once again, thank you for choosing Nikon for your photographic needs.